For a superlative customer experience, we are using one of the best delivery partner in India (fedex, Spoton & Gati Courier), These courier companies deliver almost all the major cities in India Except Cities in the State of TRIPURA, MEGHALAYA, MIZORAM, MANIPUR, NAGALAND, SIKKIM, ARUNACHAL PRADESH & ANDAMAN & NICOBAR ISLANDS. If your delivery address is in rural area or far from any major city please give your pin code before placing the order. For such extra service location (ECL) Courier companies charges some extra delivery charges which will be intimated to you.
What is the estimated delivery time?
Products are typically dispatched within 3-7 days of order confirmation & further 6-10 days require to deliver the product at your door step. While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you. For customized orders, the estimated delivery time is 25 - 30 days. Please note that we will NOT be able to ship customized orders earlier than the indicated time.
Are there any shipping charges or any additional hidden charges?
No, shipments are free of charge. Any additional charges like Octroi, entry taxes are paid for by the sellers. When you give a pin-code in the address field while ordering a product, we will indicate whether we ship to your pin-code or not & let you know extra charges if any.
How do I track my order?
The best way to check your order status is to track the courier website by Tracking no. provided by us after the dispatch of Item. We try our best to deliver your product before you can even think.
What should I check when the product is delivered to me?
For all products that involve assembly we provide assembly instructions.
Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
Hard wood products may expand slightly during the summer months because of which some drawers may get stuck. This is normal, and nothing to be worried about.
What if I receive a damaged product?
We do our best while packing the goods that ensure the product is up to our standards when you receive the product. In case you receive a damaged product please send some images of damaged part & send to us at firstname.lastname@example.org
Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
Can I cancel the order?
We take great pride in all the designs we create and curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order. Please note, we will not be able to process cancellation requests after the order is delivered.
Once we have delivered the product and left the customer's premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty).